How to order
Four steps: inquiry, invoice, payment, shipment. Average time from first call to shipment in Almaty — two working days.
Step 1. Inquiry
Send the list of items in any convenient way:
- Via the feedback form on the site
- By email: info@e-metall.kz
- WhatsApp / Telegram: +7 (708) 182-91-66
- Phone the sales line: +7 (708) 182-91-66
- Directly in the catalogue at shop.e-metall.kz via the cart
If you already have a spec or technical brief — send it as a file, no need to retype.
Step 2. Invoice
Within an hour during working hours the manager confirms stock, calculates the volume discount and sends an invoice plus a spec. All prices are final — no surprises on payment. The invoice is valid for 3 banking days.
Step 3. Payment
Cashless settlement by invoice, KZT. Details on the Payment page. Shipment starts after funds are credited to the account.
Step 4. Shipment
Same day in Almaty (if funds clear by 15:00), next working day to regions. The full document package ships with the goods, the e-invoice is uploaded to KGD on shipment day.
Important
- Payment of the invoice means agreement with the supply terms.
- Crane loading is performed only into open vehicles.
- Rolled metal that has gone through cutting is not subject to return.